Case study, №002
Reporting automation
A field report that once meant retyping a chat thread by hand now logs, checks, and flags itself the moment it lands.
The problem
Agents in the field sent status updates over chat. Someone in the office retyped them into a spreadsheet, missed urgency signals, and forwarded the important ones by memory.
The approach
- 01Captured every message from the field channel automatically.
- 02Parsed each report into structured rows: agent, market, complaint, timestamp.
- 03Scored urgency and alerted the right owner when a report crossed threshold.
The outcome
Zero retyping. Nothing gets missed. The office stops being a bottleneck.